Conflict Management

  • $60.00 incl. GST for PSNZ members
  • $180.00 incl. GST for non-members

About the product

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Pharmacists, in their daily practice, often face challenging conversations that can become emotionally charged. Would you like to learn how to successfully manage confronting situations?

This presentation will help you understand your own emotional reaction to confrontation and be able to apply effective strategies to diffuse conflict and build positive relationships with your patients, your colleagues, health professionals and others you encounter through the course of your work. Learn valuable tools that you can apply when dealing with angry people to ensure a positive outcome for all involved.

About this learning module;

This learning consists of two thirty-minute presentations, supplementary resources, reflective questions of group discussion and a reflective template to help you use this education to improve everyday practice.

This learning activity has been accredited by PSNZ Education (Professional Development and Training) for 1 hour of professional learning and is suitable for inclusion in a pharmacist’s records for Continuing Professional Development (CPD) purposes.

This course is not formally assessed.

This learning can be used for your annual recertification requirements -

Presented By: John Faisandier

John is the CEO and founder of Thriving Under Fire. He has worked as a teacher, pastoral assistant, university chaplain, counsellor, Race Relations mediator, Life Skills tutor, psychodramatist and trainer of counsellors in a residential drug and alcohol treatment facility. Twenty-five years ago, he established TUF: Thriving Under Fire to assist people to manage emotions in the workplace. He’s shared the TUF skills with people in just about every sector and with learners from the frontline to the top table. John has facilitated face-to-face and online TUF training throughout New Zealand and many other countries throughout the Pacific and Asia including Tonga, Samoa, Malaysia, Singapore and Bangladesh.

Pharmacists who complete this learning activity will be able to:

  • Develop skills to manage your emotions and the emotions of others.
  • Develop effective communication and de-escalation techniques in challenging situations.
  • Recognise the challenges of workplace diversity.
  • Build positive workplace and interprofessional relationships

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