Privacy and Confidentiality - On Demand

About the event

This course is provided by College Education and Training, a business unit of Pharmaceutical Society of New Zealand Inc.

This course will covers privacy and confidentiality obligations that apply to pharmacists in their day-to-day practise. It explains what privacy is, what the Privacy Act covers and how to deal with personal information requests under the Privacy Act. You will also learn about the Health Information Privacy Code and how this affects your decision to release or withhold information. This course also covers how to avoid and how to respond to complaints made to the Privacy Commissioner.

Presented by: Helen Brown and Lucinda King - Special Counsel at Dentons Kensington Swan.

Course Information:

On completion of this course, pharmacists will be able to:

  • Identify your obligations under the Privacy Act
  • Describe how changes to the Privacy Act (come into effect on 1 December 2020) will change your obligations
  • Identify your obligations under the Health Information Privacy Code
  • Describe how to manage and respond to requests for information (including limits on disclosure and reasons for refusing)
  • Describe how to deal with complaints regarding the handling of information


This course is assessed with a MCQ quiz. The course has been accredited by PSNZ ENHANCE for 2 hours of group 2 learning and pharmacists may allocate 4 group two points on successful completion of the learning activity, evidenced by receipt of the PSNZ College Certificate of achievement. Accreditation number: C20/11 (expiry 17/09/2022)

Competence Standards Assessed - M1.2, M1.3, M1.6, M2.1, M2.3, O3.5.5

Pharmacists must achieve a 80% pass mark in order to complete the course.

One learning package must be purchased for each individual to complete the course.

Non-Member Registration

Non-PSNZ members can register for this event. Please note you will need to register as a user on the PSNZ website before you can register to attend the event.

Look for the "New user? Register now" option at the bottom of the Login screen.

Cancellation and Refund Policy

Payment must be received before your access to the On Demand course work will be made available to you.

Registrations are subject to our terms of trade and privacy policy.

Cancellations will not be accepted; the course fee may be transferred to another course or person depending on the situation and advised in writing, but no refunds are available.

Expired registrations will not be refunded. By submitting this application you agree to these terms and conditions.


By enrolling in this training, you are confirming that all work undertaken within this training programme and assessment answers are your own. If there are grounds to believe that cheating or plagiarism has occurred, we will investigate and your work may be disallowed and you will be unable to complete the training.